Lumi Casino Privacy Policy – New Zealand Players

At Lumi Casino, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect the personal information of our New Zealand players. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before registering or depositing.

Information We Collect

When you create an account at Lumi Casino, we collect personal details necessary to operate your account and comply with New Zealand regulations and international licensing requirements. The information we may gather includes:

• Personal identification: Full name, date of birth, and government-issued ID documents for age and identity verification.
• Contact details: Email address, phone number, and residential address.
• Financial information: Payment method details, transaction history, and deposit/withdrawal records.
• Technical data: IP address, browser type, device identifiers, and cookies used during your sessions on our site.
• Gameplay data: Betting history, game preferences, and account activity logs.

How We Use Your Information

Lumi Casino uses the data we collect for several legitimate purposes, all aimed at delivering a safe, fair, and enjoyable gaming experience for New Zealand players:

• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• To process deposits, withdrawals, and other financial transactions securely.
• To personalise your experience and offer relevant promotions or bonuses.
• To detect and prevent fraudulent activity or problem gambling behaviour.
• To communicate account updates, promotional offers, and important notices.
• To improve our services, website performance, and customer support quality.

Data Sharing and Third Parties

We do not sell your personal data to any third party. However, we may share limited information with trusted service providers who assist us in operating Lumi Casino, such as payment processors, identity verification agencies, and fraud prevention partners. All third parties we engage are contractually bound to handle your data with the same level of care and security we apply internally. We may also disclose your information when required by New Zealand law or regulatory authorities.

Data Security and Retention

Lumi Casino employs industry-standard security measures, including SSL encryption, secure servers, and access controls, to protect your personal information from unauthorised access, disclosure, or loss. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once your data is no longer needed, it is securely deleted or anonymised.

Your Rights as a New Zealand Player

Under applicable privacy legislation, you have the right to request access to the personal data we hold about you, ask for corrections if any information is inaccurate, and in certain circumstances, request deletion of your data. To exercise any of these rights, please contact our support team at any time through your account dashboard or via our official contact page.

Cookies Policy

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings, though doing so may affect some features of the Lumi Casino platform.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. When we do, we will notify registered players via email or a prominent notice on the website. We recommend reviewing this page periodically to stay informed.